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Customer Support Representative

Leanpay (www.leanpay.com) is a 8 year old scale-up Fintech company with a presence in three markets: Slovenia, Romania and Hungary, fulfilling a mission to enable customers to pay for any product or service in installments in any shop and through any channel in just a few clicks. Leanpay ensures immediate response, with no worries about paperwork, no waiting or in lines in the bank, and no need for credit card or other financial product onboarding.

Digital Point-of-sale Finance (“dPOSF”) and Buy Now Pay Later (“BNPL”) are the hottest trends in Fintech. Currently, Leanpay is a dPOSF & BNPL market leader in Slovenia and is working hard to be at the forefront of that trend in Central and Southeastern Europe.

A great milestone was achieved this 2024 year when Leanpay secured €10M in Series B Funding. It will enable us to solidify our market leadership in Slovenia, scale our operations in Romania and Hungary, continue to roll out innovative services, and attract top talent to our growing team to become the digital consumer lending champion in the Central & Eastern European region.

LEANPAY I.F.N. S.A. (Leanpay Romania) is a non-banking financial institution (IFN), licensed by the NBR, with our headquarter's in Bucharest, Costache Negri 1-5 street, Opera Center, 4th floor. Our team of experienced professionals from retail, banking and financial software development allows us to create solutions that bring additional value to our network of shops and their customers.

Our team of experienced professionals from retail, banking and financial software development allows us to create solutions that bring additional value to our network of shops and their customers.

Currently, the Leanpay Romania team needs reinforcement - we are looking for an experienced and enthusiastic team player to join our company at the position of Customer Service Representative.

Main tasks of our new colleague on this position would include communication with customers to help them solve their issues related to using the Leanpay platform and making installment purchases, as well as communication with business partners to help them solve issues they might have with implementing and using Leanpay services.

What will the Customer Service Representative be doing?

  • Communication and assisting customers with solving situations related to the granting process, loan administration, payments and prepayments, early reimbursement etc.;
  • Manages client’s requests in the CRM platforms;
  • Performing customer identification at the beginning of each incoming/outgoing calls;
  • Assessing customer credit applications and adhering to application approval policies;
  • Collecting customer feedback and updating customer records;
  • Communication with business partners (vendors) and execution of back-office tasks processes in the settlement and settlement of claims field;
  • Generate, update, and transmit reports/files and respond to printing partner requests;
  • Documentation and archive management;
  • Implementation of payment transactions;
  • Register the files received from payments provider partners in the core system;
  • Monitoring and processing of documentation management in the bookkeeping field (invoices, bills recording in the accounting system);
  • Creating invoices and statements;
  • Cooperates with the Sales department in order to reconcile transactions in "Undelivered" status;
  • Following procedures and policies and actively contributing to the updating of existing procedures as well as to the generation of new procedures when the situation requires it.

What will the successful candidate have?

  • 3+ years of experience in Customer facing and Back-Office service fields;
  • Minimum V education degree in Economics, Business or similar;
  • Knowledge of business communication standards and rules;
  • Good understanding of spreadsheet, presentation, and word processing tools (Microsoft Office Excel, Power Point, Word and other);
  • The ability to solve difficult situations and complaints;
  • Local language fluency both written and spoken and great communication skills;
  • Ability to work in a team, good organizational skills, openness and aptitude for teamwork;
  • Excellent work habits, self-initiative, conscientiousness and accuracy;
  • Knowledge of the basics of legislation and regulations in the field of consumer credit; (e.g., OUG 50/2010, OUG 52/2016 etc.);
  • Basic understanding of personal finance, consumer loans, e-commerce, digital payments ecosystems, retail banking, credit card business, fintech and similar;
  • Knowledge of consumer lending processes and standards.

We consider as a plus:

  • Experience working with CRM, preferably HubSpot and AirCall platforms;
  • Basic understanding of English (listening and reading).

Why Leanpay?

You will have an opportunity to work with enthusiastic and experienced professionals in a modern, healthy and encouraging working environment, and also in a fast-paced, fast growing industry.. You can grow as Leanpay grows - we appreciate every team member's contribution and support your personal development.

We also offer:

  • A competitive salary based on your experience and performance;
  • Private health insurance;
  • 26 days of vacation;
  • Hybrid work dynamic;
  • Professional, friendly and open-minded team;
  • Flexibility in organizing your schedule;
  • Opportunity for professional advancement.

We can’t wait to meet you! So, if you believe you are the right person for this job, please send us your CV. We are looking forward to hearing from you. Shortlisted candidates will be contacted.

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